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shop policy

Returns & Exchanges

Returns & Exchanges

We gladly accept returns, exchanges, and cancellations

We offer a 30-day return policy for unused and unopened products. Please contact our customer service team to initiate a return or exchange.

Request a cancellation: before item has been shipped Back

Ship items back to us within: 7 days of delivery

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective,

we can't accept returns for:

  1. Custom or personalized orders

  2. Perishable products (like food or flowers)

  3. Intimate items (for health/hygiene reasons)

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Conditions of Return

Buyers are responsible for return shipping costs.

Include all items received. Remember, items should not be used.

and should be shipped back in a sturdy box and well packed.

Please follow these steps to ensure your return.

Damaged items because of return shipping may be denied a refund or exchange

on case by case basis.(Depending on the circumstance)

Privacy & Safety

We will only use your shipping and billing address, and contact information

  1. To communicate with you about your order

  2. To fulfill your order

  3. For legal reasons (like paying taxes)

  4. To send you Newsletters, Updates, Discounts, Offers and Promotional items.

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*We do NOT share your information with third parties,

we do NOT share your email addresses with sponsors or any third parties

and we do NOT run exclusive ‘sponsored’ emails on behalf of third parties.

Terms & Conditions

Welcome to the SosoBone Marketplace, operated by the SosoBone Media Network. By accessing or purchasing products from our shop, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using the SosoBone Marketplace, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. Your use of this website constitutes your acceptance of these Terms & Conditions.

2. Products and Availability

We strive to display accurate product descriptions, images, pricing, and availability. However, all products are subject to availability, and we reserve the right to modify, discontinue, or limit quantities of any product at any time without prior notice.

3. Pricing

All prices are listed in the applicable currency displayed at checkout and are subject to change without notice. Taxes, shipping fees, customs duties, or import charges may apply depending on your location and are the responsibility of the customer unless otherwise stated.

4. Orders and Payment

By placing an order, you agree that:

  • All information provided is accurate and complete.

  • You are authorized to use the selected payment method.

  • Your order is subject to review and acceptance by SosoBone Media Network.

  • We reserve the right to cancel or refuse any order for reasons including pricing errors, suspected fraud, inventory limitations, or violations of these Terms.

5. Shipping and Delivery

Orders are processed as quickly as possible. Delivery times are estimates only and may vary due to production schedules, carrier delays, holidays, weather conditions, customs processing, or other factors beyond our control.

SosoBone Media Network is not responsible for delays caused by shipping carriers or customs authorities.

6. Intellectual Property

All logos, artwork, graphics, designs, videos, podcasts, trademarks, photographs, written content, and other materials displayed on this website are the property of SosoBone Media Network or their respective owners and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

7. User Conduct

Users agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security or functionality.

  • Submit fraudulent orders or payment information.

  • Upload or distribute harmful software or malicious code.

  • Infringe upon the intellectual property rights of others.

8. Limitation of Liability

To the fullest extent permitted by law, SosoBone Media Network shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

9. Third-Party Services

Our website may utilize trusted third-party providers for payment processing, shipping, analytics, and other services. These providers maintain their own terms and privacy policies, and we encourage you to review them before using their services.

10. Promotional Offers

Promotional pricing, coupons, discounts, giveaways, and special offers may be modified or discontinued at any time without prior notice.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where SosoBone Media Network operates, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the SosoBone Marketplace after changes are posted constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions regarding these Terms & Conditions, your order, or our products, please contact our customer support team through the contact information provided on the SosoBone website.

Thank you for supporting the SosoBone Media Network. Your purchases help us continue creating quality programming, podcasts, radio, and digital content for audiences around the world.

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